Refund policy
Refund Policy
Return and Refund Policy
Last updated: July 10, 2026
Return Window — 30 Days
You have 30 days from the date you receive your order to request a return. After this period, returns will not be accepted.
Eligible Returns
We accept returns within 30 days of delivery in the following cases:
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A verifiable manufacturing defect.
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Item damaged during shipping.
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Incorrect item received (for example, different model, color, or specification than what you ordered).
All issues must be reported within 30 days of delivery and approved by our team after review.
Item Condition
To be eligible for a return, the item must be in the same condition that you received it, with all original packaging, labels, and accessories included, when applicable. A receipt or proof of purchase is required for all returns.
Electronics and Technology Products
Opened and activated electronic products may only be returned if:
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They present a verifiable manufacturing defect, or
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The item received does not match the product description or specifications shown on our website.
Returns for opened products without a manufacturing defect or discrepancy with the product description will not be accepted.
How to Start a Return
Before sending any item back, you must contact us at support@novaselectstore.com to request authorization.
Please include:
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Your full name.
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Order number.
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Product name.
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Clear description of the issue.
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Photos or videos showing the defect, damage, or incorrect item (if applicable).
Once your return request is approved, we will send you detailed return instructions and, when applicable, a prepaid shipping label. Items sent back without prior authorization may be rejected and not processed.
Return Shipping Costs
If the return is approved due to a manufacturing defect, shipping damage, or an incorrect item received, NovaSelect Store will cover the return shipping costs.
For any other approved returns, customers may be responsible for return shipping. This information will be clearly communicated during the return authorization process.
Damages and Issues
Please inspect your order upon receipt. If you believe the item has a manufacturing defect, was damaged during shipping, or is not the item you ordered, contact us immediately at support@novaselectstore.com. We will review your case and work to resolve the issue at no cost to you when the problem is confirmed.
Non-Returnable Items
We do not accept returns on:
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Final sale or clearance items.
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Gift cards.
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Downloaded or digitally activated software.
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Custom or special-order items.
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Hazardous materials, flammable liquids, or gases.
If a product is marked as non-returnable on the product page, this will override general return eligibility.
Exchanges
We do not offer direct exchanges. If a return is approved under this policy, a replacement order may need to be placed separately depending on product availability.
Refunds
We will notify you once we have received and inspected your returned item. If your refund is approved, it will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional days to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@novaselectstore.com.
Contact
For any questions regarding returns or refunds, please contact us at:
Address: 5900 Balcones Drive Suite 100
Austin, Texas 78731, United States
Email: support@novaselectstore.com