Refund policy
Return and Refund Policy
Last updated: September 13, 2026
Return Window — 30 Days
You may request a return within 30 days from the date your order is delivered. Return requests submitted after this period may not be accepted, except where required by applicable law.
Eligible Returns
We accept return requests within 30 days of delivery in the following cases:
The item arrives damaged during shipping.
The item is defective or does not function as intended under normal use.
The item is incomplete or missing a component or accessory included in the product listing.
The item received is incorrect (for example, a different model, color, or specification than ordered).
The item is materially different from the product description or specifications shown on our website.
Returns based solely on change of mind, buyer’s remorse, accidental purchase, or personal preference are only accepted under the “Change-of-mind returns” section below. All issues must be reported within 30 days of delivery and are subject to review and approval by our team.
Change-of-Mind Returns
We understand that sometimes customers change their mind. We may accept change-of-mind returns under the following conditions:
The item is unused, unopened, and in new condition.
All original packaging, labels, manuals, and accessories are included.
The return request is made within 30 days of delivery.
For change-of-mind returns:
Customers are responsible for return shipping costs.
A restocking fee of up to 15% of the item’s purchase price may apply to cover inspection, repackaging, and processing, particularly for opened packaging or non-defective items.
Approved returns are refunded to the original payment method or, when communicated in advance, issued as store credit.
Change-of-mind returns for opened, activated, paired, or registered electronics and technology products are not accepted, except where required by applicable law.
Item Condition
For approved non-defective returns (including change-of-mind returns), items must be unused, unopened, and returned in the same condition that you received them, with all original packaging, labels, and accessories included, along with a receipt or proof of purchase.
For items that are defective, damaged, incomplete, incorrect, or materially different from the product listing, original packaging is preferred but not required when it is unavailable or when opening the product was reasonably necessary to inspect or test the item.
Electronics and Technology Products
Opened, activated, paired, registered, or used electronic and technology products may be returned only when they:
Are defective or not functioning as intended under normal use.
Arrive damaged during shipping.
Are incomplete or missing components included in the product listing.
Are incorrect.
Are materially different from the product description or specifications shown on our website.
Returns of opened or activated electronic products based solely on change of mind, buyer’s remorse, or personal preference are not accepted, except where required by applicable law.
Before returning any device, customers may be required to remove personal accounts, disable activation locks, reset the device, and erase personal data. NovaSelect Store is not responsible for any personal data left on returned devices.
How to Start a Return
Do not send any item back without prior authorization.
To request a return, contact us at support@novaselectstore.com and include:
Your full name.
Order number.
Product name.
A clear description of the issue.
Photos or videos showing the defect, damage, missing components, or incorrect item (if applicable).
Once your return request is approved, we will send you detailed return instructions and, when applicable, a prepaid return shipping label. Items sent back without prior authorization may be rejected and may not be processed.
Return Shipping Costs
If the return is approved because the item is defective, damaged during shipping, incomplete, incorrect, or materially different from the product listing, NovaSelect Store will cover reasonable return shipping costs.
For approved change-of-mind returns or any other discretionary returns that are not caused by defect, damage, or error on our side, customers are responsible for return shipping costs. This information will be clearly communicated when we authorize the return.
Refunds
We will notify you once we have received and inspected your returned item. If your refund is approved, it will be processed to your original payment method.
Refunds are generally processed within 10 business days after approval. Your bank or credit card company may require additional days to post the refund to your account.
Original shipping charges are non-refundable unless the return is due to an incorrect item, defective item, damaged item, incomplete item, or an item materially different from the product description.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@novaselectstore.com.
Non-Returnable Items
Unless required by applicable law, we do not accept returns on:
Final sale or clearance items clearly marked as non-returnable before purchase.
Gift cards.
Downloaded or digitally activated software.
Custom or special-order items.
Hazardous materials, flammable liquids, or gases.
Any product specifically identified as non-returnable on its product page.
Exchanges and Replacements
We do not offer direct exchanges. If a return is approved, a replacement order may need to be placed separately depending on product availability. In cases of defect, damage, incorrect, incomplete, or materially misdescribed items, we may offer a replacement at no additional cost when inventory is available.
Contact
For questions regarding returns or refunds, please contact us at:
Address: 5900 Balcones Drive Suite 100, Austin, Texas 78731, United States
Email: support@novaselectstore.com