Shipping policy

Shipping Policy
Last updated: September 13, 2026

Order Processing Time
All orders are processed within 1–3 business days after payment is received. Business days exclude weekends and U.S. public holidays.

Orders are not shipped or delivered on weekends or U.S. holidays.

During high volume periods (sales, holidays), processing times may be slightly longer. If there is a significant delay, we will contact you by email.

Shipping Origins and Fulfillment Partners
Orders are fulfilled from warehouses and fulfillment partners located within the United States. We work with reputable carriers and logistics providers to deliver your order safely and efficiently.

Shipping Locations
We currently ship to addresses within the United States.

We do not ship to P.O. Boxes, APO/FPO or international addresses at this time.

If we expand our shipping regions in the future, we will update this policy accordingly.

Shipping Methods & Estimated Delivery Times
Estimated delivery times are calculated after the order has been processed and shipped:

Standard Shipping (Carrier: USPS/UPS/FedEx): 3–7 business days

Expedited Shipping (if available at checkout): 2–3 business days

Delivery delays can occasionally occur due to carrier issues, weather, incorrect or incomplete addresses, or high seasonal volume. These delays are outside of NovaSelect Store’s control, and we do not guarantee delivery by a specific date.

We work with reputable carriers (USPS, UPS, FedEx) to provide reliable delivery. If we become aware of a significant delivery issue, we will contact you to help resolve it where possible.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the weight, size, and destination of your order.

From time to time, we may offer free shipping promotions that will be clearly indicated on our website or at checkout. Any free shipping thresholds or conditions will be shown consistently in our promotions and at checkout.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number.

Tracking information may take up to 24–72 hours to become active on the carrier’s website.

You are responsible for providing a correct and complete shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost, Damaged, or Stolen Packages
NovaSelect Store is not responsible for packages that are lost, stolen, or damaged after the carrier marks them as delivered to the address provided at checkout. However, we will do our best to help you work with the carrier to investigate the issue and, when possible, find a solution.

If your package is marked as delivered but you believe it was lost or stolen:

Contact the carrier first to open a claim using your tracking number.

Then contact us at support@novaselectstore.com with your order number and claim details so we can assist where possible.

If your order arrives visibly damaged in transit or the contents are damaged, please refer to our Refund Policy for how we handle items damaged during shipping.

For high‑value orders, we may require signature confirmation upon delivery to reduce the risk of loss.

Incorrect Address or Returned Packages
You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to NovaSelect Store due to an incorrect, incomplete, or undeliverable address provided by the customer, you may choose one of the following options:

Request reshipment to a corrected address. Additional shipping charges will apply and will be communicated clearly before the package is resent.

Request a refund for the product price only. Original shipping charges are non‑refundable in these cases because the initial delivery attempt was completed based on the address provided at checkout.

If we notice an address issue before shipment, we may contact you to confirm or correct the address to avoid delays or returns. In all cases, we will do our best to help you resolve delivery issues as efficiently as possible.

Customs, Duties, and Taxes
All prices and shipping charges at checkout apply to orders shipped within the United States.

We do not currently ship internationally, so no additional customs, duties, or import taxes are applied by NovaSelect Store. If this changes in the future, we will update this policy with the applicable customs and duties information.

Returns Related to Shipping
For information on returns and refunds (including items damaged in transit, incorrect items, or incomplete shipments), please see our Refund Policy.

Our Refund Policy explains eligibility for returns, who is responsible for return shipping costs, and how refunds are processed in each scenario.

Contact
If you have any questions about your order or our shipping policy, please contact us at:

Address:
5900 Balcones Drive Suite 100
Austin, Texas 78731, United States

Email: support@novaselectstore.com